We will always do our best to protect your privacy and keep things simple. We will be transparent about the data
that we collect and their use.
Our privacy policy
As a company based in Malta, our business is governed by European data privacy law, in particular Regulation
General Data Protection Policy of the European Union.
Our Data Protection Officer
If you have any questions about how 8Fortuna.com uses your personal information, if you would like to submit a request
access or even file a request to exercise one of your rights, you can contact our data protection officer by sending
an email to contact@8Fortuna.com
Information we obtain from you
You may use the 8Fortuna.com website without providing us with your personal information, although as we
explain below, we will collect certain information from the device you are using. Of course, if you contact us, we
We will store your contact details and the details of your request.
Information we obtain from your device
We collect information from the devices you use to access 8Fortuna.com, such as IP address (a number that identifies
a specific device on the internet and which your device needs to communicate with websites), the model of computer hardware, the
operating system and version, software, user agent, device information, preferred language, serial number, information
on device motion control, mobile network information and location data.
We collect web server log files which may include information such as access dates and times, functionality or
the pages you view, application or website crashes and other system activity, the third-party site or service you were using
immediately before you arrive on our website and the URL you access immediately after leaving it. Our website can
also use Hotjar. This is a third-party tool that helps us by recording mouse clicks and movements, page scrolling and everything
text you enter into forms on the site. This data helps us to improve our website, find and correct errors and
improve functionality. They are also used for statistical reporting on the use and performance of our site.
Information we obtain through cookies
“Cookies” are small text files stored in your web browser that allow us to recognize your computer when you visit
our website. Cookies are necessary to ensure the smooth and secure operation of certain parts of our website. We
we also use to make everything faster, easier and more personalized as well as to help us understand how our websites
are used. Cookies may also be used to show you more relevant content or advertising.
To achieve this, cookies collect some of your personal information when you use our websites. You can choose
to accept or refuse some or all types of cookies through your device's browser settings. If you continue to use our sites
web without adjusting your browser settings, we will use cookies as indicated in the paragraphs below. To help you
To make an informed choice, you should understand why we use different types of cookies and how this will influence your experience.
line. This section provides you with a summary of the main points and tells you how disabling different types of cookies could
affect your experience on our websites.
Most of the cookies we use are “computer cookies” which are automatically deleted at the end of a browsing session.
We also use “persistent cookies”. These remain on your hard drive and we use them to recognize you
automatically as the same visitor when you return to our website or application. The cookie itself does not contain any
information that allows us to identify you personally, but it transmits an identifier to our server that allows us to link you to the cookie
so that we can update the home page to let you know what has changed since your last visit.
The cookies we use fall into the following categories
Absolutely necessary cookies: Making our websites work
These cookies are necessary so that you can move around our websites and log in to secure sections. They allow us
also provide you with content adapted to your device. If you refuse to receive them, some parts of our site will not work
correctly and may not work at all.
Here are some examples of how we use absolutely necessary cookies:
Allow you to navigate our site without problems
View content in an ideal format for your device and position it correctly for your screen
Allow you to stream content without having to adjust volume and display settings repeatedly
Functionality cookies: Enable website functionality
These cookies allow our websites to remember choices you have made, such as your region. We also use them to
personalize your experience, for example by presenting different content to regular users and first-time visitors
times, by giving you access to information provided by social media such as Twitter, or to offer you links to articles
relevant to the information you are viewing.
Without these cookies you will still be able to use the site, but you may have difficulty with some features. You will notice
also that the content of the site is not suitable for you.
Some examples of how we use functionality cookies:
Remember if you completed a survey so as not to ask you to complete it again
Limit the number of times you are shown a particular advertisement. (Also called “capping.”)
Analytical cookies – Performance monitoring of our websites
These cookies collect information about how people use our websites and how they perform, for example how many
people visit the website, which pages are most popular, if people see error messages and where.
Some examples of how we use analytical cookies:
To identify browsing trends on our websites
To help us keep our content relevant and up to date
communications
To improve the functioning of our sites.
Without these cookies, you will still be able to use and enjoy all the online features of our websites.
Web beacons (“web beacons”)
Our websites and some emails we send also contain small, invisible images called “web beacons” or “pixel tags”.
These are used to count the number of times the page or email has been viewed and help us measure the effectiveness of our marketing.
Web beacons are anonymous and do not contain or collect any information that identifies you as an individual.
Targeting cookies — Marketing and advertising
These cookies are used to deliver ads and content more relevant to you, as well as to limit the number of times you see a
special advertising. They also measure the effectiveness of advertising campaigns. We also use them to test and improve our products and
services by, for example, trying different products with different customer groups to see which is most popular.
Without these cookies: you will be able to use and benefit from all the features of our websites, but the advertisements you see will not be
tailored to your areas of interest.
How and why we use your personal information
We use the information we hold about you in different ways which fall into these broad categories:
What we need to do to provide you with the products or services you have requested;
What we must do to comply with our legal obligations;
The elements that allow us to manage our business efficiently and effectively
What we do with your consent for marketing purposes.
We tell you this because European data protection law gives you rights over your personal data which vary depending on
the category they are in. This section explains more about each category, the rights each gives you, how to
exercise them and what this means in practice.
Offer our products and services
We use your personal information to be able to offer you our products and services, answer your questions and provide you with
best customer service possible. We use technical information about your device, e.g. operating system, version
browser and location in order to show you the most suitable version of our website and to make it work
correctly and safely.
Like most organisations, we share your information with external organizations working for us in order to be able to
to offer our products and services.
Privacy rights: Can I refuse to have my data used in this way?
manner?
This category covers everything that is essential for us to be able to provide you with the service(s) you use or subscribe to.
If you do not want your data to be used in this way, you have the option not to use our website.
Complying with our obligations: Legal and regulatory requirements
8Fortuna.com must comply with a series of legal and regulatory requirements, some of which involve the use of information
personal and may provide for periods of time for which we must retain this information.
We are also subject to the requirements of laws and regulations relating to other aspects of our business, such as handling complaints
or advertising and marketing. Some of them also involve using your personal information or setting deadlines for
conservation of these.
Privacy Rights: Can I opt out of having my personal information used in this way?
This category covers the activities we are obliged to do in order to provide our products and services legally, responsibly and
complies with the requirements of our regulators, while protecting our customers and our business. If you do not want your data to be
used in this way, you have the option not to use our website.
Managing our business efficiently
We do certain things to help us function as a business organization. We have a real interest in carrying out these activities
and, where it involves the use of your personal information, we ensure that we use it in a way that minimizes any impact on your life
private.
In Europe, data protection law gives you the “right to object” to activities in this category if your right to privacy
overrides our legitimate business interest in exercising them. You always have the possibility to exercise this right, but as we explain in
details below, the activities in this category are essential to our activities. In short, if you wish to exercise this right, this means
generally that you should stop using our website.
Please read this section carefully and make sure you are happy with it before providing us with your personal information.
Business Outlook
We perform basic analytics to help us understand how, when, where and why our customers use our services as well as
to know the performance of our company. This helps us monitor and plan everything from the effectiveness of our advertising to insurance
that we have enough staff available to process requests during peak times. This also gives us a picture
much clearer about our customers, the demographic groups they belong to (e.g. age group, gender, location, etc.) and
products and services they use, which helps us develop better features, products and services. We carry out this analysis
in a way that does not identify customers as individuals, so there is no impact on an individual's privacy.
Privacy Rights: Can I object?
Like any business, we need to closely monitor how our business is performing and whether we are meeting our customers' needs.
As we take care to do this in a way that does not identify you as an individual, there is no impact on your privacy. If you do not
do not want your data to be used in this way, you have the option not to use our website.
Give you a more personal experience
No matter what products or services you use, where or how you interact with us, we want to provide you with the same quality service.
quality and customize it for you. We will personalize your experience by adapting the layout and content of our sites according to your needs.
what we know about you, your preferences and how you like to use our services. For example, we will present to you
features you have used or that we think you might like to use, and will personalize search results to display
content more relevant to you.
We also observe aggregated (non-identifiable) data showing which products and features our customers use and according to these
information, we suggest products and features that we think you will enjoy since they are popular with
other people who use the same products and features as you.
Right to privacy: Can I object?
We believe this personalized experience improves our website and your experience and we want to provide you with the best customer experience
possible. Using your personal data in this way allows us to do this and it has no impact on your privacy. If you do not
do not want your data to be used in this way, you have the option not to use our website.
Please note that certain aspects of your customer experience are provided through cookies. If you have enabled cookies in your
browser, we will personalize certain aspects of our site, such as remembering your geolocation. You can control this via
your browser settings.
Protection of our business interests
Most people use our products and services fairly, but if we become aware of activities or behaviors on a
account that could be harmful to our business interests, we will investigate.
Privacy Rights: Can I object?
As a company, we have a legitimate interest in protecting our business interests against deliberate misuse, and we are
confident that we are doing so in a way that is proportionate to the risks we face and that has minimal impact on
your private life. If you do not want your data to be used in this way, you have the option not to use our website.
Market research
We will occasionally invite you to give your opinion on the services you have used or to participate in customer surveys,
questionnaires or focus groups. We will contact you directly online or by email. Participation in research is
always voluntary, and where we use a third party we do not pass on any details (other than your contact details so they can send you the
request or invitation) unless and until we have your consent to do so.
Privacy Rights: Can I object to this practice?
It is very important for any business to know what its customers think. Since we take care to limit the number and frequency of
feedback/research requests we send to one person, and you can always opt out, there is no impact
negative impact on your privacy and you cannot opt out of receiving these occasional requests.
What we do with your consent: Marketing
Direct marketing
We will only send you offers and information if we have your consent. In this case, we will contact you by email,
mail, SMS or online. We never share your data with third parties. From time to time, we may collaborate with a third party to
provide you with details of a product or service which we think may be of interest to you, but when we do this, the contact will come from us
— we will never transmit your contact details to a third party without your prior consent.
Maintain Relevance
We want to make betting and gaming better for you, so we want to be able to tell you about products, services and
features that you will find exciting and relevant, so we tailor the offers and information we send you based on
YOU. To do this, we look at what we know about you so that we can refine the offers we present to you.
Giving you control
Targeted pop-ups telling you about products, services and offers we think you'll like
Tailored offers relevant to you, communicated through pop-ups or other on-site content
privacy settings on each platform) and other places on the internet that support targeted advertising.
So, we think this is the best balance: It allows you to opt out of receiving marketing via offline channels (post, email
and SMS) while enjoying the best online experience, without having to give up the benefits. However, if you prefer not to receive
personalized messages or offers online, you have the option not to use our website. Please also note the following:
Where possible, we will still make recommendations on products you might enjoy. We will base ourselves on the way
how our customers generally use our sites and features, and not on information about you as an individual.
Some personalized advertising banners on our sites are controlled separately via cookies, so you will also need to adjust the
cookie settings in your browser or you may continue to see them.
You may still see our ads on other websites or social media that you visit, but they will not be targeted to you.
Marketing: Maintaining Relevance and Putting You in Control – At a Glance
All of our marketing is designed to be as relevant and interesting as possible to you, so if you are:
Happy to receive personalized offers and information by email, post, SMS and online — Make sure you choose direct marketing.
Happy to see personalized offers and information when you are online, but do not want to receive them by email, mail or
SMS — Be sure to opt out of direct marketing.
Unhappy to see personalized offers and information online or by email, post or SMS — Be sure to opt out of marketing
personalized and adjust your cookie settings to avoid receiving advertising banners. Remember you can change your mind
at any time by updating your preferences.
Social media advertising
If you have given consent to marketing we may work with social media companies such as Facebook and Twitter
to provide you with information about our products and services through their platforms. If you do not want to see these advertisements, you can
Easily opt out of personalized marketing in each platform's privacy settings.
Even if you have withdrawn your consent to personalized marketing from us, you may occasionally see advertisements
general guidelines for our products and services on social media. These will not be aimed specifically at you and, again, you can
control this via the privacy settings on each platform.
Online behavioral advertising
We use cookies placed by third parties to collect personal information about your browsing, which is then grouped with
data on what other people with similar interests and characteristics (in terms of age, gender, location, etc.)
consult. The combined information is used to show you online advertisements based on these areas of interest, either for our
own products and services or those of a third party (this is called “online behavioral advertising”).
Sharing your information
Third-party casino and sports betting operators
We do not share your personal information with casino and sports betting operators. However, when you click on a link
from our site to theirs, a cookie is stored which identifies 8Fortuna.com as the referring website. These third-party casino and betting operators
Athletes will then use any personal information you provide to them in accordance with their own privacy policies.
Each casino and sportsbook operator has its own privacy policy. You are therefore advised to refer to the policy in
question and ensure that you are happy with how your personal data will be used before opening your account.
Companies that provide services on our behalf
We share your personal information with external organizations that provide services on our behalf for the purposes of this
policy. The main functions which are or may be performed in whole or in part by third parties are listed below:
Management and execution of marketing campaigns
Customer service
Checks to detect unfair use of our products and services
Web hosting, online content services and data storage
Management of competitions and offers
Data analysis and data cleaning
Market research and collection or analysis of customer feedback
Computer support
Services related to audit, legal and compliance
We carry out checks to ensure that the companies we work with will treat your information with the same
level of care and protection that we. We and these companies are required to process your information in accordance with the Data Protection Act.
data. We are also required to put in place contractual measures reinforcing these obligations.
Sending personal information outside of Europe
Some of the third-party companies we work with are based or carry out some of their activities in countries outside the Area
European Economy (EEA). The European Economic Area is made up of the states that are members of the EU and certain countries considered
as offering a data protection standard equivalent to that of Europe.
When personal information is transferred outside the EEA, we must put in place additional legal protections
in addition to our usual measures and controls, to ensure that they receive the same level of protection as in Europe. To do this, we
use standardized contractual clauses (sometimes called “EU standard contractual clauses”) approved by the Commission
European Union and European privacy regulators, although there are other approved legal mechanisms that we could decide
to use instead. When necessary, we also put in place any additional contractual measures required by legislation
local authority in one of the countries in which we operate, except where there is a conflict with the European General Data Protection Regulation.
Other circumstances in which we may share your personal data
Apart from the functions described above, we do not share your personal information with third parties, except when we are there
required or authorized by law. These circumstances are rare, but may require us to share information with the police, courts or
other law enforcement agencies (for matters such as taxation) and sporting bodies (for matters of sporting integrity), in countries
in which we operate.
When necessary to protect or defend our rights and interests, resolve disputes or enforce our agreements, we will share
personal data with our regulators, external legal advisors and debt collection and monitoring agencies, although
that these circumstances are also rare.
If our business ownership, in whole or in part, undergoes change, reorganization or restructuring, we will transfer your
personal information to the new owner or successor company so that we or they can continue to provide the services
that you wish to receive.
Whenever we share personal information, no matter the circumstances, we always do so legally and responsibly.
respect for your privacy.
How long do we keep your information?
We only keep your personal information for as long as we have a legal reason to do so, which includes providing the services
that you have requested, compliance with our legal and regulatory obligations, resolution of disputes and compliance with our agreements.
The length of time we keep different types of personal information may vary depending on the reason we have it.
obtained, the reason why we process it and the legal requirements that apply. When defining our retention periods and
deletion of data, we take into account a range of factors and requirements, including: gambling regulations,
anti-money laundering rules, tax rules, payments industry requirements, complaints handling, need to prevent
or detect crime or other misuse of our services and verification requirements.
To fulfill our various requirements and obligations, some of your personal data will need to be retained for a period of time after
that you have ceased to be a customer.
When we no longer need your personal information to satisfy the above requirements, we will securely delete it.
When we wish to retain information for analysis purposes, we first anonymize it according to standards approved by
the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP) so that they can no longer be linked to an individual. Please
note that if you opt out of receiving marketing from us, we will still need to retain your contact details to prevent any
future marketing activity.
Maintain control of your personal information: your privacy rights
We respect that your personal information belongs to you, so we want to be clear about what these rights mean in practice
and how you can exercise them.
The right to refuse to have your information used for marketing purposes
You can opt out of direct marketing at any time. You also have the right to refuse to have your information used for
create a portrait of you which we use to create a “profile” of you for marketing purposes.
We firmly believe that our customers prefer to receive tailor-made offers and information, so we tailor our entire
marketing to make it more relevant and interesting for our customers. In practice, this means that if you wish to object to the use of
your information to personalize marketing, you will need to opt out of receiving any direct marketing from us.
The right to have any inaccuracies in your personal information corrected
You can update your personal data at any time. Help us help you by keeping your contact details up to date and letting us know
find out if you spot any errors in the information we hold about you. If it's something you can't fix
yourself online, you should contact us at contact@8Fortuna.com. We will update any inaccuracies promptly, and within a timely manner.
one month if you request a more complex modification. If we decide not to make the change you have
requested, we will explain why and add a note to your account to show that you requested this change. If
you do not agree with our decision, you have the right to complain to the safeguarding regulator
of private life.
Your right to object
Data protection law gives you the right to express an “objection” to the activities detailed in the “Running our business” section.
effectively and efficiently” if you believe your privacy rights outweigh the legitimate interest we have as a business.
Please read this section carefully before contacting us and note that exercising your right to object generally means that
you will need to stop using our services. If you do not agree with our decision on this matter, you have the right to complain to
our privacy regulator.
Your right to erasure
People sometimes call this the “right to be forgotten”. Under data protection law, you have the right to request erasure of your
personal data in the following circumstances:
When the courts or our regulators find that we are processing them unlawfully;
preserve them;
which we have previously used for these purposes. In this case, we will delete the data from our marketing systems or make it
completely anonymous. Please note, however, that we will keep your contact details in order to prevent any possible marketing;
Please read the “How long we keep your information” and “Your right to erasure” sections carefully before we
contact. If you still wish to exercise your right, you must contact us at contact@8fortuna.com and we will respond to your request
within one month. If we comply with your request and delete your data, we will also inform the third parties to whom the data
have been transmitted, if we are able to do so, and will tell you who they are. If we do not accept your request, we will
We will explain why. If you do not agree, you have the right to complain to the Privacy Regulator.
The right to access the data we hold about you
If you would like a copy of the personal information that 8Fortuna.com holds about you, you should request it here. We
will ask you to complete and return a form which is not obligatory, but which helps us to assist you by providing you with
information you are looking for. Before responding to your request, we will ask you for valid identification and once we
have received it, we will give you a response within one month. If your request is complex and likely to take more than a month, we
will notify you as soon as possible and let you know how long we expect it to take.
We will respond to requests where possible, but there are situations where local or European legislation on the
data protection requires or authorizes us to withhold certain information (for example, when it concerns the disclosure of
information about another person or commercially sensitive information) or allows us to charge a small fee. If this applies,
we'll tell you why.
Your right to “data portability”
The right to “data portability” aims to allow consumers to reuse some of their personal information online by
making it available in a commonly used and machine-readable format. This file format may be transmitted and used by others
organizations. This is a new initiative and it is not yet possible to “transfer” data directly between data companies.
the betting and gaming industry. However, if you wish to exercise this right, you must submit your request here, and we will provide you with the
following information in the form of a CSV file:
Personal and contact details contained in your online account
Any other information you have provided online (note this does not include any details submitted on paper)
Details you have provided online in complaints or queries
one month from receipt.
Your right to complain to the regulator
Canada : https://www.priv.gc.ca/en/
Links to third party sites
You succeeded
Phew, that was a big read. As you can see, we've tried to keep everything as simple as possible (while respecting
legal requirements). For any questions, please email contact@8Fortuna.com