We will always do our best to protect your privacy and to keep things simple. We will be transparent about the data we collect and how we use it.
As a company based in Malta, our operations are governed by European data privacy law, in particular by the General Data Protection Regulation of the European Union.
If you have any questions about how 8Fortuna.com uses your personal information, if you want to make an access request or file a petition to exercise any of your rights, you can contact our data protection officer by emailing contact@8Fortuna.com
You can use the 8Fortuna.com website without being obliged to provide us with your personal information, although, as we explain below, we will collect certain information from the device you are using. Of course, if you contact us, we will retain your contact details and the details of your enquiry.
We collect information from the devices you use to access 8Fortuna.com, such as the IP address (a number that identifies a specific device on the internet and that your device needs to communicate with websites), the hardware model, the operating system and version, the software, the user agent, device information, preferred language, serial number, information on device motion control, mobile network information and location data.
We collect the web server log files which may include information such as the dates and times of access, the features or pages you view, application or website crashes, and other system activities, the third-party site or service you were using immediately before arriving at our website, and the URL you access immediately after leaving it. Our website may also use Hotjar. This is a third-party tool that helps us by recording clicks and mouse movements, page scrolling, and any text you enter into forms on the site. This data helps us improve our website, identify and fix errors, and enhance functionality. It is also used for statistical reports on the usage and performance of our site.
Cookies are small text files stored in your web browser that allow us to recognise your computer when you visit our website. Cookies are necessary to ensure a pleasant and secure operation of certain parts of our website. We also use them to make everything faster, easier, and more personalised, as well as to help us understand how our websites are used. Cookies can also be used to present you with more relevant content or advertising.
To achieve this, cookies collect certain personal information when you use our websites. You can choose to accept or refuse some or all types of cookies through your device's browser settings. If you continue to use our websites without adjusting your browser settings, we will use cookies as stated in the paragraphs below. To help you make an informed choice, you need to understand why we use different types of cookies and how this will affect your online experience. This section provides a summary of the key points and informs you how disabling different types of cookies may affect your experience on our websites.
Most of the cookies we use are "session cookies" that are automatically deleted at the end of a browsing session. We also use "persistent cookies". These remain on your hard drive and we use them to automatically recognise you as the same visitor when you return to our website or application. The cookie itself does not contain any information that allows us to personally identify you, but it transmits an identifier to our server that allows us to link you to the cookie so that we can update the homepage to inform you of what has changed since your last visit.
These cookies are necessary for you to navigate our websites and log in to secure sections. They also allow us to provide content tailored to your device. If you refuse to accept them, some parts of our site may not function properly and could potentially not work at all.
Here are some examples of how we use essential cookies:
Allow you to navigate smoothly on our site
Display the content in an ideal format for your device and position it correctly for your screen
Allowing you to broadcast content without having to repeatedly adjust the volume and display settings.
These cookies allow our websites to remember the choices you have made, such as your region. We also use them to personalise your experience, for example by presenting different content to regular users and to those visiting the site for the first time, by giving you access to information provided by social media such as Twitter, or by offering you links to relevant articles related to the information you are viewing.
Without these cookies, you can still use the site, but you may have difficulty with some features. You will also find that the content of the site is not tailored for you.
Some examples of how we use functionality cookies:
Remember if you have filled out a survey so you are not asked to fill it out again.
Limit the number of times a particular ad is shown to you. (Also referred to as “capping”.)
These cookies collect information about how people use our websites and their performance, for example, how many people visit the website, which pages are the most popular, if people see error messages, and where.
Some examples of how we use analytical cookies:
To identify browsing trends on our websites
To help us keep our content relevant and up to date.
To count the number of times a page or an email has been viewed and to help us measure the effectiveness of our content and communications.
To improve the functioning of our sites.
Without these cookies, you will still be able to use and enjoy all the online features of our websites.
Our websites and some emails we send also contain small invisible images called "web beacons" or "tracking pixels". These are used to count the number of times the page or email has been viewed and help us measure the effectiveness of our marketing. Web beacons are anonymous and do not contain or collect any information that can identify you as an individual.
These cookies are used to deliver advertisements and content that are more relevant to you, as well as to limit the number of times you see a particular ad. They also measure the effectiveness of advertising campaigns. We also use them to test and improve our products and services by trying, for example, different products with different groups of customers to see which is the most popular.
Without these cookies: you will still be able to use and enjoy all the features of our websites, but the ads you see will not be tailored to your interests.
We use the information we hold about you in different ways that fall into these broad categories:
What we need to do to provide you with the products or services you have requested;
What we need to do to meet our legal obligations;
The elements that allow us to manage our business effectively and efficiently.
What we do with your consent for marketing purposes.
We tell you this because the European data protection law gives you rights over your personal data that vary depending on the category in which they are found. This section further explains each of the categories, the rights that each one gives you, how to exercise them, and what this means in practice.
We use your personal information to provide you with our products and services, respond to your questions, and deliver the best possible customer service. We use technical information about your device, such as the operating system, browser version, and location, to present you with the version of our website that best suits you, as well as to ensure it functions correctly and securely.
Like most organizations, we share your information with external organizations working for us in order to provide our products and services.
Privacy rights: Can I refuse to have my data used in this way?
This category covers everything essential for us to provide you with the service(s) you use or subscribe to. If you do not want your data to be used in this way, you have the option not to use our website.
8Fortuna.com must comply with a series of legal and regulatory requirements, some of which involve the use of personal information and may dictate time periods for which we must retain this information.
We are also subject to the requirements of laws and regulations relating to other aspects of our activities, such as complaint handling or advertising and marketing. Some of these also involve the use of your personal information or the setting of retention periods for it.
This category covers the activities that we are required to undertake in order to provide our products and services in a legal, responsible manner and in compliance with the requirements of our regulators, while protecting our customers and our business. If you do not wish for your data to be used in this way, you have the option to not use our website.
Manage our business efficiently
We do certain things to help us operate as a business organization. We have a genuine interest in carrying out these activities, and when they involve the use of your personal information, we ensure that we use it in a way that minimizes any impact on your privacy.
In Europe, data protection law grants you the "right to object" to activities of this category if your right to privacy outweighs our legitimate business interest in carrying them out. You always have the option to exercise this right, but as we explain in more detail below, activities of this category are essential to our operations. In short, if you wish to exercise this right, it generally means you need to stop using our website.
Please read this section carefully and ensure that you are satisfied with it before providing us with your personal information.
We conduct baseline analyses to help us understand how, when, where, and why our customers use our services, as well as to gauge the performance of our business. This helps us monitor and plan everything from the effectiveness of our advertising to ensuring we have enough staff available to handle requests during peak hours. It also gives us a much clearer picture of our customers, the demographic groups they belong to (for example, age group, gender, location, etc.), and the products and services they use, which helps us develop better features, products, and services. We conduct this analysis in a way that does not identify customers as individuals, so there is no impact on a person's privacy.
Like any business, we must closely monitor our performance and know if we are meeting our customers' needs. As we do this in a way that does not identify you as an individual, there is no impact on your privacy. If you do not wish for your data to be used in this manner, you have the option to not use our website.
Whatever products or services you use, wherever and however you interact with us, we want to provide you with the same quality of service and tailor it for you. We will personalise your experience by adapting the layout and content of our websites based on what we know about you, your preferences, and how you like to use our services. For example, we will show you features you have used or that we think you would like to use, and we will customise search results to display more relevant content for you.
We also observe aggregated (non-identifiable) data showing the products and features that our customers use, and based on this information, we suggest products and features that we think you will enjoy since they are popular with other people who use the same products and features as you.
We believe that this personalised experience enhances our website and your experience, and we want to provide you with the best possible customer experience. Using your personal data in this way allows us to do so and it has no impact on your privacy. If you do not wish for your data to be used in this way, you have the option not to use our website.
Please note that some aspects of your customer experience are provided through cookies. If you have enabled cookies in your browser, we will personalize certain aspects of our site, such as remembering your geolocation. You can control this via your browser settings.
Most people use our products and services fairly, but if we become aware of activities or behaviors on an account that could be detrimental to our business interests, we will investigate.
As a company, we have a legitimate interest in protecting our business interests against deliberate misuse, and we are confident that we do so in a manner that is proportionate to the risks we face and has minimal impact on your privacy. If you do not want your data to be used in this way, you have the option not to use our website.
We will occasionally invite you to give your feedback on the services you have used or to participate in customer surveys, questionnaires, or focus groups. We will contact you directly online or by email. Participation in research is always voluntary, and when we use a third party, we do not disclose any details (other than your contact information so they can send you the request or invitation) unless and until we have your consent to do so.
It is very important for any business to know what its customers think. Since we aim to limit the number and frequency of feedback/research requests we send to a single person, and you can always decline to participate, there is no negative impact on your privacy and you cannot refuse to receive these occasional requests.
What we do with your consent: Marketing
We want to enhance betting and gaming for you, so we want to be able to talk to you about the products, services and features that you will find exciting and relevant, therefore we tailor the offers and information that we send you based on you. To do this, we review what we know about you so that we can refine the offers that we present to you.
We want to enhance betting and gaming for you, so we aim to communicate with you about the products, services, and features that you will find exciting and relevant, therefore we tailor the offers and information we send you based on you. To do this, we review what we know about you so that we can refine the offers we present to you.
We firmly believe that our clients prefer offers and information tailored to them and their fields of interest rather than general advertisements. Therefore, we customise all our marketing based on the image we have built of you. We think this makes our marketing better, both for you and for us. However, data protection law gives you the right to refuse that your personal data be used to create this image of you and to predict what might interest you. You can therefore refuse at any time. As we explain above, our marketing is designed this way for you. To refuse this type of personalisation, you will need to unsubscribe from all 8Fortuna.com mailing services to which you are subscribed, but we will continue to personalise your online experience based on the image we have already created of you. This means you will continue to enjoy a more personalised look and feel on our websites and will still see the following:
Targeted pop-ups informing you about products, services, and offers that we think you will like.
Tailored offers relevant to you, communicated through pop-ups or other on-site content.
Targeted messages on social media platforms such as Facebook or Twitter (which you can easily control through your privacy settings on each platform) and in other places on the internet that support targeted advertising.
Thus, we believe this is the best balance: It allows you to opt out of receiving marketing through offline channels (post, email, and SMS) while enjoying the best online experience without having to give up any benefits. However, if you prefer not to receive messages or personalised offers online, you have the option not to use our website. Please also note the following points:
Where possible, we will still make recommendations on products you might enjoy. We will base this on how our customers in general use our sites and features, and not on information about you as an individual.
Some customized banner ads on our sites are controlled separately via cookies, so you will also need to adjust your browser's cookie settings or you may continue to see them.
You will still be able to see our advertisements on other websites or social media that you visit, but these will not be targeted to you.
Marketing: maintain relevance and give you control – At a glance
All our marketing is designed to be as relevant and interesting as possible for you, so if you are:
Happy to receive offers and personalized information by email, post, SMS, and online — Be sure to choose direct marketing.
Happy to see personalized offers and information when you're online, but don't want to receive them by email, mail, or SMS — Be sure to opt out of direct marketing.
Unhappy to see personalized offers and information online or via email, mail or SMS — Make sure to turn off personalized marketing and adjust your cookie settings to avoid receiving advertising banners. Remember that you can change your mind at any time by updating your preferences.
Social media advertising
If you have given your consent to marketing, we may work with social media companies such as Facebook and Twitter to provide you with information about our products and services through their platforms. If you do not wish to see these advertisements, you can easily disable personalized marketing in the privacy settings of each platform.
Even if you have withdrawn your consent for personalised marketing from us, you may occasionally see general advertisements for our products and services on social media. These will not be specifically targeted at you, and again, you can control this via the privacy settings on each platform.
Online behavioural advertising
We use cookies placed by third parties to collect personal information about your browsing, which is then combined with data on what other people with similar interests and characteristics (in terms of age, gender, location, etc.) are viewing. The combined information is used to show you online advertisements based on these interests, either for our own products and services or those of a third party (this is known as 'online behavioural advertising').
Sharing your information
Third-party casino and sports betting operators
We do not share your personal information with casino and sports betting operators. However, when you click on a link from our site to theirs, a cookie is stored which identifies 8Fortuna.com as the referring website. These third-party casino and sports betting operators will then use any personal information you provide them in accordance with their own privacy policies. Each casino and sports betting operator has its own privacy policy, so you are advised to refer to the policy in question and ensure that you are satisfied with how your personal data will be used before opening your account.
Companies that provide services on our behalf
We share your personal information with external organizations that provide services on our behalf for the purposes of this policy. The main functions that are or may be performed in whole or in part by third parties are listed below:
Management and execution of marketing campaigns
Customer service
Checks to detect the unfair use of our products and services
Web hosting, online content services, and data storage
Management of competitions and offers
Data analysis and data cleaning
Market research and collection or analysis of customer feedback
IT support
Services related to auditing, law, and compliance
We carry out checks to ensure that the companies we work with will handle your information with the same level of care and protection as we do. These companies and we are required to process your information in accordance with the data protection law. We are also required to implement contractual measures reinforcing these obligations.
Sending personal information outside of Europe
Some of the third-party companies we work with are based in or carry out some of their activities in countries outside the European Economic Area (EEA). The European Economic Area consists of the states that are members of the EU and some countries considered to offer a level of data protection equivalent to that of Europe.
When personal information is transferred outside the EEA, we must implement additional legal protections alongside our usual measures and controls to ensure that it receives the same level of protection as in Europe. To achieve this, we use standard contractual clauses (sometimes referred to as 'EU Standard Contractual Clauses') approved by the European Commission and European privacy regulators, although there are other approved legal mechanisms we may choose to use instead. When necessary, we also implement any additional contractual measures required by local legislation in one of the countries where we operate, except in cases of conflict with the General Data Protection Regulation.
Other circumstances in which we could share your personal data
Aside from the functions described above, we do not share your personal information with third parties, unless we are compelled or permitted to do so by law. These circumstances are rare, but may require us to share information with the police, the courts, or other law enforcement agencies (for issues such as taxation) and sporting bodies (for matters related to sporting integrity), in the countries where we operate.
When necessary to protect or defend our rights and interests, to resolve disputes, or to enforce our agreements, we will share personal data with our regulators, external legal advisors, and debt collection and tracking agencies, although these circumstances are also rare.
If the ownership of our company, in whole or in part, undergoes changes, a reorganization or restructuring, we will transfer your personal information to the new owner or the company that succeeds us so that we or they can continue to provide the services you wish to receive.
Whenever we share personal information, regardless of the circumstances, we always do so legally and with respect for your privacy.
How long do we keep your information?
We retain your personal information only as long as we have a legal reason to do so, which includes providing the services you requested, complying with our legal and regulatory obligations, resolving disputes, and adhering to our agreements.
The duration for which we retain different types of personal information may vary depending on the reason we obtained them, the reason we process them, and the legal requirements that apply. When setting our retention and deletion periods for data, we consider a range of factors and requirements, including: gambling regulations, anti-money laundering rules, tax rules, payment sector requirements, complaint handling, the need to prevent or detect crimes or other abuses of our services, and verification requirements.
To meet our various requirements and obligations, some of your personal data will need to be retained for a certain period after you have ceased to be a customer.
When we no longer need your personal information to satisfy the above requirements, we securely delete it. When we wish to retain information for analytical purposes, we first anonymise it according to the standards approved by the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, AP) so that it can no longer be linked to an individual. Please note that if you refuse to receive marketing from us, we will still need to retain your contact details to prevent any future marketing activities.
Keep control of your personal information: your privacy rights
We respect the fact that your personal information belongs to you, so we want to be clear about what these rights mean in practice and how you can exercise them.
The right to refuse your information being used for marketing purposes
You can opt out of direct marketing at any time. You also have the right to refuse to have your information used to create a profile of you that we use for marketing purposes.
We firmly believe that our customers prefer to receive tailored offers and information, so we adapt our entire marketing set-up to make it more relevant and interesting for our clients. In practice, this means that if you wish to oppose the use of your information to personalize marketing, you will need to opt out of receiving any direct marketing from us.
The right to have any inaccuracies in your personal information corrected.
You can update your personal data at any time. Help us help you by keeping your details up to date and informing us if you spot any errors in the information we hold about you. If there's something you cannot correct yourself online, you should contact us at contact@8Fortuna.com. We will update inaccuracies promptly, and within a month if you request a more complex change. If we decide not to make the change you requested, we will explain why and add a note to your account to show that you requested this modification. If you disagree with our decision, you have the right to lodge a complaint with the privacy protection regulatory body.
Your right to object
The data protection law gives you the right to express an 'objection' to the activities detailed in the section 'Managing our business effectively and efficiently' if you believe that your privacy rights outweigh our legitimate interests as a business. Please read this section carefully before contacting us and take note that exercising your right to object generally means you will have to stop using our services. If you disagree with our decision on this matter, you have the right to complain to our privacy regulator.
Your right to erasure
People sometimes call it the “right to be forgotten.” Under data protection law, you have the right to request the deletion of your personal data in the following circumstances:
When the courts or our regulatory bodies found that we were treating them illegally;
When our initial objective of data collection has been met and we have no other valid legal reason to continue to retain them;
When you have withdrawn your consent to marketing and personalized marketing, and requested that we delete the information we previously used for these purposes. In this case, we will remove the data from our marketing systems or make it completely anonymous. However, please note that we will retain your contact details to prevent any potential marketing.
When you have successfully exercised your "right to object" to one of the activities in the section titled "Manage our business effectively and efficiently" and requested us to delete the information used for this purpose. As we explain in this section, exercising your right to object generally means not using our website, and in most cases, we will have to retain your information for a certain period after you close your account. We will not delete the information as long as we have a valid legal or regulatory reason to keep it, unless the courts or our regulatory bodies require us to do so.
How can I exercise this right?
Please read carefully the sections 'How long do we keep your information' and 'Your right to erasure' before contacting us. If you still wish to exercise your right, you must contact us at contact@8fortuna.com and we will respond to your request within one month. If we comply with your request and delete your data, we will also inform third parties to whom the data has been disclosed, if we are able to do so, and we will indicate who they are. If we do not accept your request, we will explain why to you. If you disagree, you have the right to lodge a complaint with the privacy regulator.
The right to access the data we hold about you
If you wish to obtain a copy of the personal information that 8Fortuna.com holds about you, you must request it here. We will ask you to complete and return a form which is not mandatory, but helps us to assist you by providing the information you are looking for. Before responding to your request, we will ask for valid identification and once received, we will reply within a month. If your request is complex and likely to take more than a month, we will inform you as soon as possible and tell you how long we think it will take.
We will respond to requests as far as possible, but there are situations where local or European legislation on data protection requires or allows us to withhold certain information (for example, when it concerns the disclosure of information about another person or commercially sensitive information) or allows us to charge small fees. If this applies, we will explain why.
Your right to data portability
The right to "data portability" aims to allow consumers to reuse certain personal information online by making it available in a commonly used and machine-readable format. This file format can be transmitted and used by other organizations. This is a new initiative and it is not yet possible to "transfer" data directly between companies in the betting and gaming industry. However, if you wish to exercise this right, you must submit your request here, and we will provide you with the following information in CSV file format:
The personal and contact details contained in your online account
Any other information you have provided online (note that this does not include any details submitted on paper)
Details you provided online as part of complaints or requests
Before responding to your request, we will ask for a valid form of identification and will provide you with a response within one month of receiving it.
Your right to file a complaint with the regulator
If you believe your privacy rights have been violated or if you disagree with a decision we have made regarding these rights, you have the right to complain to the data protection authority.
Canada : https://www.priv.gc.ca/en/
Links to third-party sites
Our websites provide links to those of third parties. These organizations and sites will have their own privacy policies that will be different from ours. When you visit one of these sites, make sure you are satisfied with their privacy policy before providing them with personal information.
You have succeeded
Phew, that was a big read. As you can see, we have tried to keep everything as simple as possible (while complying with legal requirements). For any questions, please send an email to contact@8Fortuna.com
