Bonuses and promotions on Luckygem online casino
It's hard not to start there.
Bonuses and promotions are clearly one of Luckygem's major assets.
Welcome bonus on Luckygem
Luckygem's welcome bonus climbs up to €3,500, to which 550 free spins are added, contrary to what is presented on the homepage.
A rather nice offer on paper, especially since the bonus is offered on the first 4 deposits:
1st deposit: 150% up to €1,000 + 100 free spins
2nd deposit: 100% up to €1,000 + 150 free spins
3rd deposit: 50% up to €500 + 50 free spins
4th deposit: 250% up to €1,000 + 250 free spins
To unlock it, you must deposit a minimum of €20.
The only point that tempers the enthusiasm a bit is the wager. The wagering requirements are set at x35, which we find rather high. Some competitors like Betify offer bonuses with higher amounts and a lower wager.
Other bonuses and promotions on Luckygem
Luckygem does not just welcome you with a welcome bonus that remains attractive. To build loyalty, the casino does not skimp on promotions:
Reload bonus: up to 75% or €1,000, with a wager of x35 and a validity window of one to two days.
Free spin bonus: 50 free spins at €1 each, unlocked from around a €65 deposit. The wager remains x35.
Live casino bonus: 100% up to €500, this time with a gentler wager of x20 and a validity of one day.
This casino also reserves a no-deposit bonus for its VIP players. The principle is simple. If you are a VIP, you can spin a wheel of fortune and hope to land up to 50 free spins… every single day. You read that right.
In our view, this is one of the main strengths of this casino.
Loyalty and VIP programme
Luckygem does indeed offer a VIP programme. It is structured around six levels.
Good news, you will gain access to it from your very first bets, without having to wait. Sometimes, joining a VIP programme can take time, because it is the casino that decides and you have to play for long weeks before being invited.
In concrete terms, here is what the programme puts on the table:
cashback, up to 20%.
rakeback, up to 15%.
birthday gifts, up to €500.
These are fairly classic benefits in the industry, but they will speak to players who return often. Let's not forget the daily no-deposit bonus you'll be entitled to with the spin wheel (wheel of fortune).
Luckygem is an online casino that is betting big to stand out, starting with a frankly attractive welcome bonus.
Are you looking for an online casino to sign up with, featuring an extensive catalogue and regular bonuses? Luckygem is one of those casinos that is well worth a look.
To set the tone straight away, it offers up to £3,500 in welcome bonuses, along with 550 free spins.
Is that enough to make you want to take a closer look?
That's perfect, as we've taken the time to write a highly comprehensive review about it for you.
Catalogue of games available on Luckygem
The Luckygem catalogue exceeds 5,000 games. It is updated at least every week, so this number is bound to evolve (don't hold it against us if you count a bit more or a bit less).
As is often the case, you will find something to satisfy almost every profile:
Slot machines.
Table games.
Live show games.
Mini-games.
Slot machines and slots
Once logged in to your player account, head to "Casino" in the side menu on the left of the screen. The full list of slot machines will then be displayed.
Giving you an exact figure would be risky, but rest assured, there is really plenty to do in this area.
For our part, we tested two classics from Pragmatic Play:
Gates of Olympus.
Sweet Bonanza.
On the RTP side, it remains within the market standards, around 96%. We have no complaints in that regard.
Starting with an €8 bankroll, we ended up pocketing a few tens of cents. Nothing to shout jackpot about, but the experience remains quite cool, driven by games that load quickly, whether on computer or mobile.
Live games
To switch to live games, a single click on "Live Casino" in that same left menu is all it takes.
A dedicated page then opens, with all the games hosted by a dealer that are offered by Luckygem.
Here you will find the great classics hosted by a real dealer, roulette and Blackjack in the lead, with their different variations.
These are well-crafted games that breathe real tempo. The rounds follow one another without any downtime, which makes the whole experience pleasant to play.
We also tested game shows. Evolution Gaming offers some gems from its catalogue, like Monopoly. We spent a little over an hour on it. We lost almost nothing, a few cents there again, but it was worth it (and we also remembered why this title was a classic).
Table games (poker, Blackjack…)
Are you more into table games, but in an "automated" version? Luckygem lets you launch a game among the big names of the genre: poker, Blackjack, roulette, etc.
Once again, you just need to go through the "Casino" tab, or use the search bar. You enter the game you are looking for, the selection is displayed and you just have to choose.
We took the classic versions of roulette and Blackjack to gauge the platform. Our verdict is clear. The games launch instantly and run without the slightest hitch.
A large selection of mini-games
Luckygem also offers its share of mini-games, featuring Plinko, a must-have of the genre.
Short and fast-paced formats, perfect for taking a breather between two sessions of slot machines or table games.
We didn't really spend much time on this section, which we enjoy from time to time, without spending hours on it. You will be the sole judge!
Deposit and withdrawal: what payment methods are available on Luckygem?
At Luckygem, the minimum required deposit is set at €20. You can deposit in several different ways:
Bank card: Visa, Mastercard.
Mobile application: Revolut, Google Pay, Apple Pay.
Cryptocurrencies: Bitcoin, Ethereum, Tether, USD Coin, Solana, Binance Coin, Ripple, Cardano, Dogecoin, Litecoin, Tron, Polygon, Avalanche, Bitcoin Cash and many others.
For withdrawals, there is a minimum threshold of €40, with a monthly limit of €20,000.
Payment method | Minimum deposit | Minimum withdrawal | Maximum withdrawal | Withdrawal time |
Visa, Mastercard | €20 | €40 | €20,000 / month | 2 to 7 days |
Revolut, Google Pay, Apple Pay | €20 | €40 | €20,000 / month | less than 48 hours |
Cryptocurrencies | €20 | €40 | €20,000 / month | from a few minutes to a few hours |
Licence, regulation and security on Luckygem
Luckygem is operated by Zenit World Sociedad De Responsabilidad Limitada, a company registered in Costa Rica.
Unfortunately, we found no reliable or verifiable information about their gaming licence. It is assumed to be from Costa Rica, as is often the case with casinos owned by companies based there.
This did not stop us from digging deeper to assess the reliability of the site. Here are the safeguards that Luckygem has nevertheless deployed:
The HTTPS protocol, for a secure connection to the platform.
128-Bit SSL encryption, which protects the data flowing between you, your device and the site.
Two-factor authentication (2FA), an extra layer of protection for your player account.
Responsible gaming tools, which allow you to cap your deposits and bets, or even request self-exclusion (temporary or permanent) from support.
Luckygem Customer Service
Contacting Luckygem customer service is effortless.
A small bubble awaits you in the bottom right corner of the screen. One click, and the live chat opens. It runs 24/7, and French is well supported thanks to an automatic translation service.
We were actually blown away by the responsiveness. We asked two questions, about the licence and about deposits. The answers arrived in just a few dozen seconds.
An FAQ completes the setup and will answer most of the questions you might have without you needing to go through customer service.
How to register on Luckygem?
Creating an account on Luckygem is quick and hassle-free.
It all starts with a click on "Register", a button located at the top right of the screen.
A window appears and invites you to enter some basic personal information:
Identity: surname, first name.
Date of birth.
Postal address.
Means of contact (email, telephone).
Favourite currency (EUR).
Password.
In the process, you are strongly advised to launch the identity verification via KYC, and the sooner the better.
It is a slightly restrictive but unavoidable step. Without identity verification, no withdrawals will be possible.
You just need to provide:
a photocopy of your ID card, front and back.
a photocopy of a proof of address dated within the last 3 months.
The customer support will then ensure that you are indeed the person you claim to be and will validate your account within just 24 hours. That is rather quick.
Luckygem Player Reviews
Luckygem has its own Trustpilot page, where it boasts a rating of 3.9/5. A rating rare enough in the industry to be highly commended.
Overall, player feedback is positive. It highlights the speed of payouts and a site that, on the whole, inspires confidence.
It is also worth noting that the site runs smoothly on mobile, even though no dedicated app is currently offered.
Well, almost. It is possible to download one from the official website, but it is not a "real" app. It requires following certain specific instructions to launch it on your smartphone.
Feel free to visit the dedicated "Download the App" page on the left-hand menu.
In conclusion, on the Luckygem online casino
Luckygem is an online casino with potential.
This site has everything going for it, with very positive player reviews, a site that is perfectly at home on mobile and a great selection of bonuses, including a truly attractive welcome bonus.
However, we did identify a few areas for improvement that could make all the difference. The lack of transparency surrounding the gaming licence held by the casino is one of them, as is the high wagering requirement that weighs down the conditions of the welcome bonus.
